{"id":1304,"date":"2024-10-10T07:15:51","date_gmt":"2024-10-10T07:15:51","guid":{"rendered":"https:\/\/adndiamantino.com\/?page_id=1304"},"modified":"2024-10-10T07:26:36","modified_gmt":"2024-10-10T07:26:36","slug":"envios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/adndiamantino.com\/en\/envios-y-devoluciones\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"
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Diamond DNA Shipping and Return Policy<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ADN Diamantino, located at C\/ Goya 53, 28009 \u2013 Madrid, is an online store specializing in creams and serums made with natural products. Our return and shipping policy is outlined in the following document.<\/p>\n

Shipping costs:<\/b><\/p>\n

Shipping costs will be communicated to the customer at the time of purchase, as they depend on the number of kilograms of product added to the shopping cart.<\/p>\n

1. Shipping Policy: Orders will be processed and shipped within 1-3 business days. Delivery time will depend on the destination and the shipping method selected. Shipping costs will be the customer's responsibility and will be detailed at the time of purchase.<\/p>\n

2. Return Policy: If a product return is necessary, regardless of the reason, it must be communicated and authorized in advance. The general deadline for any exchange or return is 14 days in the case of withdrawal by the consumer (Art. 97 RDL1\/2007). To do so, you must send an email to our customer service team at hola@adndiamantino.com with the subject "Return" and your order number. Products must be returned in their original condition, unused, and with all their original tags and packaging.<\/p>\n

At the bottom of this section, we provide a sample withdrawal form for your convenience.<\/p>\n

3. Return Costs: Return shipping costs will be borne by the customer. ADN Diamantino is not responsible for return shipping costs or for items lost or damaged during return shipping.<\/p>\n

4. Product Condition: Returned products must be in their original condition, unused, and with all tags intact. Returns of damaged or used items will not be accepted. The product must be unused, in its original packaging, with accompanying documentation (receipt, invoice, or delivery note), and in the same condition as it was received by the customer. Once we receive the package, we will verify that the product is free of any damage and has not been used. If the product is in perfect condition, we will exchange it. If we detect any anomalies, you will be notified.<\/p>\n

5. Refunds: Once we have received and verified the condition of the returned products, we will refund the amount corresponding to the price of the products, excluding shipping costs, within a maximum period of 14 calendar days.<\/p>\n

MODEL FOR WITHDRAWAL FROM A PURCHASE CONTRACT<\/b><\/p>\n

By means of this writing, I exercise my right of withdrawal established in Royal Legislative Decree 1\/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, with respect to the contract of sale of products signed whose reference\/order\/invoice is \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..and entered into online through the website www.lacolmenadealcorcon.es, on date\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026..<\/p>\n

I hereby inform you of the termination of the contract within 14 calendar days from receipt of the goods or products covered by the contract, accepting the General Conditions of Sale, as established in Article 92 et seq. of Royal Legislative Decree 1\/2007, of 16 November, approving the Revised Text of the General Law for the Protection of Consumers and Users and other complementary laws, relating to distance contracts and contracts concluded outside commercial premises. Without further details. <\/p>\n

Date, Signature and Client Information<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Pol\u00edtica de Env\u00edo y Devoluci\u00f3n de ADN Diamantino ADN Diamantino, con domicilio en C\/ Goya 53, 28009 \u2013 Madrid es […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1304","page","type-page","status-publish","hentry"],"yoast_head":"\nEnvios y devoluciones - 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En el siguiente documento, se establece nuestra pol\\u00edtica de devoluci\\u00f3n y env\\u00edo.<\\\/p>\\n<p><b>Gastos de env\\u00edo:<\\\/b><\\\/p>\\n<p> Los gastos de env\\u00edo ser\\u00e1n informados al cliente en el momento de la compra, ya que estos depender\\u00e1n de los Kg de producto que se introduzcan en el carrito de compra.<\\\/p>\\n<p>1. Pol\\u00edtica de Env\\u00edo: Los pedidos ser\\u00e1n procesados y enviados en un plazo de 1-3 d\\u00edas laborables. El tiempo de entrega depender\\u00e1 del destino y del m\\u00e9todo de env\\u00edo seleccionado. Los costes de env\\u00edo ser\\u00e1n asumidos por el cliente y ser\\u00e1n detallados en el momento de la compra.<\\\/p>\\n<p>2. Pol\\u00edtica de Devoluci\\u00f3n: Si fuera necesario realizar una devoluci\\u00f3n de producto, independientemente del motivo, deber\\u00e1 ser comunicado y autorizado, previamente. Los plazos establecidos de manera general para cualquier cambio o devoluci\\u00f3n son de 14 d\\u00edas en el caso del desistimiento que asiste como consumidor (Art. 97 RDL1\\\/2007). Para hacerlo, debes enviar un correo electr\\u00f3nico a nuestro servicio de atenci\\u00f3n al cliente hola@adndiamantino.com con el asunto \\u00abDevoluci\\u00f3n\\u00bb y tu n\\u00famero de pedido. Los productos deben ser devueltos en su estado original, sin usar y con todas sus etiquetas y embalajes originales.<\\\/p>\\n<p>Al pie de este apartado facilitamos un modelo de escrito de desistimiento para su comodidad.<\\\/p>\\n<p>3. Costes de Devoluci\\u00f3n: Los costes de env\\u00edo para las devoluciones ser\\u00e1n asumidos por el cliente. ADN Diamantino no se hace responsable de los costes de devoluci\\u00f3n ni de los art\\u00edculos perdidos o da\\u00f1ados durante el env\\u00edo de la devoluci\\u00f3n.<\\\/p>\\n<p>4. Estado de los Productos: Los productos devueltos deben estar en su estado original, sin usar y con todas las etiquetas intactas. No se aceptar\\u00e1n devoluciones de art\\u00edculos da\\u00f1ados o usados. El producto debe estar sin usar y con su embalaje original, documentaci\\u00f3n adjunta (ticket, factura o albar\\u00e1n) y en las mismas condiciones que han sido recibidas por el cliente. Una vez que recibamos el paquete comprobaremos que el producto no tiene ning\\u00fan tipo de desperfecto y no ha sido usado. Si el producto esta en perfectas condiciones procederemos a su cambio. Si detectamos alguna anomal\\u00eda, ser\\u00e1s informado.<\\\/p>\\n<p>5. Reembolsos: Una vez recibido y verificado el estado de los productos devueltos, procederemos a la devoluci\\u00f3n del importe correspondiente al precio de los productos, excluyendo los costes de env\\u00edo, en un plazo m\\u00e1ximo de 14 d\\u00edas naturales.<\\\/p>\\n<p><b>MODELO DE DESISTIMIENTO DE CONTRATO DE COMPRAVENTA<\\\/b><\\\/p>\\n<p>Por medio del presente escrito, ejercito mi derecho de desistimiento establecido en el Real Decreto Legislativo 1\\\/2007, de 16 de noviembre, por el que se aprueba el Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias, respecto al contrato de compraventa de productos suscrito cuya referencia\\\/pedido\\\/factura es \\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026..y celebrado por internet a trav\\u00e9s del sitio web www.lacolmenadealcorcon.es, en fecha\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026\\u2026..<\\\/p>\\n<p>La resoluci\\u00f3n que les comunico, la ejercito dentro del plazo de 14 d\\u00edas naturales, contados a partir de la recepci\\u00f3n de los bienes o productos objeto del contrato, aceptando sus Condiciones Generales de Venta, y tal y como establece el Art\\u00edculo 92 y siguientes del Real Decreto Legislativo 1\\\/2007, de 16 de noviembre, por el que se aprueba el Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias, relativo a los contratos celebrados a distancia y contratos celebrados fuera del establecimiento mercantil. 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