Diamond DNA Shipping and Return Policy
ADN Diamantino, located at C/ Goya 53, 28009 – Madrid, is an online store specializing in creams and serums made with natural products. Our return and shipping policy is outlined in the following document.
Shipping costs:
Shipping costs will be communicated to the customer at the time of purchase, as they depend on the number of kilograms of product added to the shopping cart.
1. Shipping Policy: Orders will be processed and shipped within 1-3 business days. Delivery time will depend on the destination and the shipping method selected. Shipping costs will be the customer's responsibility and will be detailed at the time of purchase.
2. Return Policy: If a product return is necessary, regardless of the reason, it must be communicated and authorized in advance. The general deadline for any exchange or return is 14 days in the case of withdrawal by the consumer (Art. 97 RDL1/2007). To do so, you must send an email to our customer service team at hola@adndiamantino.com with the subject "Return" and your order number. Products must be returned in their original condition, unused, and with all their original tags and packaging.
At the bottom of this section, we provide a sample withdrawal form for your convenience.
3. Return Costs: Return shipping costs will be borne by the customer. ADN Diamantino is not responsible for return shipping costs or for items lost or damaged during return shipping.
4. Product Condition: Returned products must be in their original condition, unused, and with all tags intact. Returns of damaged or used items will not be accepted. The product must be unused, in its original packaging, with accompanying documentation (receipt, invoice, or delivery note), and in the same condition as it was received by the customer. Once we receive the package, we will verify that the product is free of any damage and has not been used. If the product is in perfect condition, we will exchange it. If we detect any anomalies, you will be notified.
5. Refunds: Once we have received and verified the condition of the returned products, we will refund the amount corresponding to the price of the products, excluding shipping costs, within a maximum period of 14 calendar days.
MODEL FOR WITHDRAWAL FROM A PURCHASE CONTRACT
By means of this writing, I exercise my right of withdrawal established in Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, with respect to the contract of sale of products signed whose reference/order/invoice is ………………………………………………………..and entered into online through the website www.lacolmenadealcorcon.es, on date…………………………………..
I hereby inform you of the termination of the contract within 14 calendar days from receipt of the goods or products covered by the contract, accepting the General Conditions of Sale, as established in Article 92 et seq. of Royal Legislative Decree 1/2007, of 16 November, approving the Revised Text of the General Law for the Protection of Consumers and Users and other complementary laws, relating to distance contracts and contracts concluded outside commercial premises. Without further details.
Date, Signature and Client Information
